Frequently asked questions
HOW DO I KNOW MY ORDER HAS BEEN ACCEPTED?
After you submit your order, a confirmation email will arrive at the email address you provided in your order.
CAN I USE THE GIFT PACK?
Yes, we are happy to gift wrap your order. You will find this option in the shopping cart.
HOW DO I REDEEM THE DISCOUNT CODE?
Fill in your code in the "discount code" box in the shopping cart.
IT SEEMS TO ME THAT THE ORDER WAS COMPLETED CORRECTLY, BUT I DID NOT RECEIVE A CONFIRMATION EMAIL.
Please check your payments in your Internet banking to see if the money has left your account. Please then get in touch with us by phone or via the contact form found HERE and we will follow up your order.
I WAS UNABLE TO PAY BY CREDIT CARD. WHY?
Please check with your bank if you have set up the two-step verification required by the EU.
Delivery and postage
WHICH COUNTRIES DO YOU SHIP ORDERS TO?
We ship orders to all of Europe. Please see the Shipping and postage section for details.
WHAT PAYMENT METHODS CAN I USE?
You can pay for your order by credit card and in selected countries by cash on delivery. Please see the Payment options section for details.
HOW MUCH WILL I PAY FOR POSTAGE?
The amount of postage depends on the country to which we will be sending your order. Please refer to the table in the Shipping and payment section for the exact amount of postage.
WHEN CAN I EXCEPT MY ORDER?
The delivery time depends on the country we will be sending the order to. Please refer to the table in the Shipping and payment section for the approximate time from the time your order is shipped.
CAN I CHANGE MY ORDER AFTER IT HAS BEEN DISPATCHED?
We will be happy to modify your order to your liking if we have not yet shipped it yet. Please write to us via the contact form, which can be found HERE
IT IS POSSIBLE TO RETURN OR CLAIM THE GOODS?
Yes, it is possible to withdraw from the purchase contract within 14 days. Alternatively, you can claim the goods. It is necessary to fill in the complaint form, which can be found HERE.
WHAT SHOULD I DO IF:
- AFTER OPENING THE BOOK, I FIND THAT A MAGNET OR CARD IS MISSING FROM THE PACKAGE.
Please fill out our claim form and attach a photo of the magnets or cards you received. We will send you the missing part.
- I HAD SOME OF THE MAGNETIC SHEETS DUPLICATED IN THE PACKAGE AND ANOTHER WAS MISSING.
Please fill out our claim form and include the magnets you think are missing. Please include a photo of the doubled sheets. We will send you the missing sheet.
- SOME MAGNETS DID NOT MAGNETIZE.
Please fill out our claim form and indicate which magnets did not magnetize for you. Please also send us photo/video documentation. We will ship the bad magnets to you
- WHAT ARE THE CONDITIONS FOR RETURNING AN ITEM WITHOUT GIVING A REASON WITHIN 14 DAYS?
Goods must be returned complete in their original packaging. The postage costs for returning the goods are paid by the customer who has decided to withdraw from the purchase contract.
TO WHICH ADDRESS SHOULD I SEND THE RETURNED GOODS?
Please send the goods to:
831 03 Bratislava
HOW LONG WILL THE COMPLAINT BE PROCESSED?
Your complaint will be resolved within the statutory period of 30 days.
About the book
WHERE WAS THE BOOK DESIGNED?
Magnetic Christmas book was designed in Slovakia.
FOR WHAT AGE IS THE MAGNETIC BOOK CHRISTMAS SUITABLE?
The magnetic book is designed for children from 3 years old to about 7 years old. However, older children and adults will also enjoy playing with it. Under the supervision of an older person, you can also build the characters with children under 3 years of age.
ON WHAT OCCASION DO YOU RECOMMEND GIVING THE BOOK AS A GIFT?
The book makes an excellent gift for St. Nicholas Day or before Advent. You can then create it throughout the whole pre-Christmas period. It is also a great gift under the Christmas tree.
HOW DOES THE BOOK DEVELOP THE CHILD?
The magnetic book boosts children's imagination, creativity and improves fine motor skills.
Do you have further questions? Ask us! Feel free to leave us a message in our contact form, which you can find HERE.